Referrals

Volunteers visit families in their own homes and are there to listen, give reassurance, help out with the children, support parents practically and emotionally. The volunteers also support parents to access local services.

Who can refer?

  • Health visitors
  • Social Workers
  • Midwives
  • Teachers and SENCos
  • Children’s Centre Staff
  • Probation Officers
  • Playgroup Workers
  • Other Health Workers
  • Families can refer
  • Community Psychiatric Nurses
  • GPs

How to refer a family?

Talk to the family about Home-Start and how we can help (you can either print off the Get Support page from this website or we can send you information leaflets). Ask the family’s permission to make a referral. Complete a referral form and forward it to our office. There are two criteria that need to be met. The family needs to be resident in Tower Hamlets and the need to have at least one child under the age of five years old.

What happens after a referral?

Each referral will be considered by the Scheme Co-ordinator. The Co-ordinator will visit the family to clarify their needs and the support which Home-Start could offer. If and when available, a volunteer, carefully selected for the family, will be introduced.

When a waiting list is in operation the family may need to wait for a suitable volunteer to become available. When a volunteer is introduced the referrer will receive notification.

All personal information about parents and families is treated as confidential, to be discussed only as necessary with the Co-ordinator in support of the volunteer and to assist the family.

Any disclosure of the confidential information to any other person may only be undertaken with the permission of the parents for the purpose of assisting the family, except where it is considered necessary for the protection of a child, in which case information shall be shared with the appropriate authority.

Our policy on confidentiality is made clear by the Co-ordinator on their initial visit to a family and then again when a volunteer is matched. Confidentiality Policy on request.

Want to find out more?

Please call the office on 020 7377 8552 or send us an email through our contact us form. You can also download a referral form from this page by following this link: Home-Start Tower Hamlets Referral Form.

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